From Our Pet Corner to Your Home 🐾

At Tavunoo™, we know that pet essentials become part of everyday life — a favorite bed, a reliable walking harness, a feeding bowl used each morning, or a toy waiting by the door.

This Shipping & Delivery Policy explains how we prepare and deliver your order so you can shop with clearer expectations and greater peace of mind.

How We Fulfill Orders

To offer a practical range of modern pet products at accessible prices, Tavunoo™ orders may be prepared and shipped through trusted fulfillment partners, regional warehouses, or selected distribution centers.

This approach helps us:

🐶 Offer a wider selection of everyday pet essentials
🐱 Keep product pricing reasonable
📦 Prepare orders through suitable regional facilities
🌿 Reduce unnecessary storage and packaging where practical
🚚 Support delivery to customers in different locations

Your order may arrive separately if it contains products stored at different fulfillment centers.

Preparing Your Order

Once your order is placed, please allow 2–5 business days for:

• Order review and confirmation

• Product checking

• Packing and labeling

• Shipment preparation

During holidays, promotional events, or periods of increased demand, processing may take up to 6 business days.

Business days do not include weekends or public holidays.

Shipping Cost

A flat shipping fee of $6.99 may apply unless a different amount or free-shipping offer is displayed at checkout.

Any applicable shipping charge will be shown before payment is completed.

Estimated Delivery Windows

Delivery times depend on the destination, carrier route, local conditions, and fulfillment location.

Typical estimates are:

United States: 8–14 business days
Canada, United Kingdom, and Australia: 10–16 business days
Other international destinations: 14–21 business days

These timeframes begin after the order has been processed and shipped.

Delivery estimates are not guaranteed. Customs inspections, severe weather, public holidays, carrier disruptions, address issues, or seasonal order volume may cause additional delays.

Tracking Your Pet Essentials 📍

When tracking information becomes available, it will normally be sent to the email address used during checkout.

Please allow 1–3 business days for the first tracking update to appear after shipment confirmation.

Tracking may temporarily pause while a parcel:

• Moves between shipping facilities

• Transfers to a regional or local carrier

• Undergoes customs processing

• Waits for its next delivery scan

A temporary gap in tracking does not necessarily indicate that the parcel has been lost.

For assistance, contact:

service@tavunoo.com

Please include your order number and checkout email so we can locate the order more efficiently.

International Orders and Customs

International deliveries may be subject to customs duties, import taxes, brokerage charges, or local handling fees.

Unless specifically stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Tavunoo™ cannot control or reimburse delays or charges created by customs authorities, local regulations, or import procedures.

Customers are responsible for confirming that ordered products are permitted in their destination country or region.

Address Changes and Cancellations

We begin preparing orders soon after they are received.

To request an address correction, product change, or cancellation, contact us within 12 hours of placing the order:

service@tavunoo.com

Please include:

✔ Your order number
✔ The email used at checkout
✔ The requested change

We will make a reasonable effort to help, but changes cannot be guaranteed once an order has entered fulfillment or shipment.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs may apply if a parcel must be resent because of incorrect or incomplete address information.

Delayed or Missing Deliveries

Before contacting us about a delayed order, please:

• Review the latest tracking information

• Check around the delivery location

• Ask household members or neighbors

• Contact the local carrier when appropriate

If tracking shows no meaningful movement for an extended period, email us so our team can review the shipment.

When a carrier confirms that a parcel has been lost, we will assess the circumstances and provide an appropriate resolution in accordance with our store policies.

Damaged Parcels or Products

Please inspect your order shortly after delivery.

If an item arrives damaged, contact us within 72 hours and provide:

📷 Clear photographs of the product
📦 Photographs of the outer and inner packaging
🏷️ A visible shipping label
🧾 Your order number
📝 A brief description of the issue

Please keep the original packaging until your request has been reviewed. Depending on the situation, we may arrange a replacement, refund, or another suitable solution.

Separate Packages

Some multi-item orders may be delivered in more than one parcel because products can be stored at different fulfillment locations.

Each shipment may receive its own tracking number and arrive on a different day. You will not be charged an additional shipping fee solely because an order is divided into multiple packages.

Delivery with Everyday Care 💛

From feeding and grooming to travel, play, and rest, Tavunoo™ products are selected to fit naturally into life with pets. We prepare every order with the goal of making its journey to your home clear and dependable.

Tavunoo™ — Thoughtful essentials, carefully delivered.