Privacy Policy

At Tavunoo™, caring thoughtfully extends beyond the pet products we offer. We also value the privacy of the people who visit our store, place an order, or contact our customer care team.

This Privacy Policy explains what information we may collect, why we use it, how it may be shared, and the choices available to you when using tavunoo.com.

1. Information We Collect

We may collect information that you provide directly when you:

• Place or manage an order

• Create or use a customer account

• Contact customer service

• Subscribe to store updates

• Participate in a promotion or complete a form

This information may include:

✔ Name, email address, and phone number
✔ Shipping and billing addresses
✔ Order, return, and transaction details
✔ Customer service messages and submitted images
✔ Marketing preferences
✔ Payment-related details handled by authorized payment providers

We do not normally receive or store your complete credit or debit card number.

Information Collected Automatically

When you browse our website, certain information may be collected through cookies, pixels, log files, and similar technologies, including:

• IP address

• Browser and device type

• Operating system

• Pages viewed and links selected

• Approximate location based on IP address

• Referring website or advertisement

• Shopping cart and checkout activity

• Advertising or device identifiers

This information helps us operate the store, understand website performance, protect transactions, and improve the shopping experience.

2. How We Use Information

We may use personal information to:

🐾 Process, prepare, and deliver orders
🐾 Send confirmations, tracking updates, and service notices
🐾 Respond to product, shipping, return, or payment questions
🐾 Maintain shopping carts and customer preferences
🐾 Improve our website, pet product selection, and customer experience
🐾 Detect suspicious activity, misuse, or fraudulent transactions
🐾 Meet accounting, tax, legal, and regulatory obligations
🐾 Send marketing communications when permitted or requested
🐾 Measure and improve our advertising campaigns

We use information only for legitimate store operations, customer service, security, marketing, and legal purposes.

3. Payment and Checkout Security 🔒

Payments are processed by third-party payment providers and secure checkout services.

Tavunoo™ does not intentionally store complete payment card numbers or card security codes after a transaction is processed.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, network, or electronic storage system can be guaranteed to be completely secure.

4. Cookies and Similar Technologies

Tavunoo™ may use cookies and related technologies to support:

✔ Shopping cart and checkout functions
✔ Website security and fraud prevention
✔ Saved preferences and login features
✔ Traffic measurement and analytics
✔ Advertising performance and attribution
✔ Relevant marketing, where permitted

Some cookies are necessary for the website to function. Other cookies may be used for analytics or advertising depending on your location and available consent settings.

You may manage cookies through your browser or through any cookie preference tool displayed on our website. Disabling certain cookies may affect shopping cart, checkout, or account features.

5. Advertising and Analytics Partners

We may work with advertising, measurement, and analytics providers to understand how visitors discover and use our store and to measure the performance of our advertising.

These providers may receive or collect limited information through cookies, pixels, device identifiers, or similar technologies.

Our partners may include:

• AppLovin

• Meta

• Google

• Website analytics providers

• E-commerce advertising and attribution services

We may share information with AppLovin for advertising delivery, campaign measurement, attribution, fraud prevention, and related advertising services.

For more information about AppLovin’s collection and use of information, visit its privacy notice at:

https://legal.applovin.com/privacy/

Advertising partners process information according to their own policies and may offer separate privacy or advertising preference controls.

6. When Information May Be Shared

We may share information with trusted providers that help us operate Tavunoo™, including:

• Payment and checkout processors

• Warehousing and fulfillment providers

• Shipping and logistics partners

• Website hosting and e-commerce platforms

• Customer service and communication tools

• Fraud prevention and security providers

• Analytics, marketing, and advertising partners

• Professional advisers and regulatory authorities when required

These providers receive only the information reasonably needed to perform their services.

We do not sell personal information for monetary payment. Certain privacy laws may define some advertising-related disclosures as a “sale” or “sharing.” Where applicable, you may have the right to opt out of those activities.

We may also disclose information when reasonably necessary to comply with law, enforce store policies, investigate fraud, protect users, or respond to a lawful government request.

7. Email and Marketing Choices

When you choose to receive promotional messages, we may send:

• Product announcements

• Pet care inspiration

• Store updates

• Special offers

• Abandoned-cart reminders, where permitted

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing does not stop essential order communications, including payment confirmations, shipping updates, return information, and customer service replies.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support

• Maintain appropriate transaction records

• Meet accounting, tax, and legal requirements

• Resolve disputes

• Protect the security of our store

• Enforce applicable agreements

Retention periods may vary depending on the type of information and applicable legal obligations.

9. Your Privacy Choices

Depending on where you live, you may have the right to:

✔ Request access to certain personal information
✔ Correct inaccurate or incomplete information
✔ Request deletion of eligible information
✔ Withdraw consent where processing depends on consent
✔ Opt out of promotional communications
✔ Object to or restrict certain processing
✔ Opt out of certain targeted advertising or data sharing
✔ Request a portable copy of eligible information
✔ Appeal a decision concerning a privacy request, where applicable

These rights may be subject to identity verification, legal exceptions, and local requirements.

To submit a privacy request, contact:

service@tavunoo.com

Please include enough information for us to understand the request and reasonably verify the relevant account or transaction. Do not send complete card numbers, passwords, or other unnecessary sensitive information by email.

10. Children’s Privacy

Tavunoo™ is a general-audience online pet store and is not intended for children under 13.

We do not knowingly collect personal information directly from children under 13. If a parent or legal guardian believes a child has submitted personal information, they may contact us so that we can review and, where appropriate, delete it.

11. External Websites

Our website may contain links to payment services, shipping providers, social platforms, or other third-party websites.

Those services maintain their own privacy practices. Tavunoo™ is not responsible for the content, security, or privacy practices of independently operated websites.

We encourage you to review their privacy notices before submitting information.

12. International Processing

Our store, service providers, fulfillment partners, and technical systems may operate in different countries.

As a result, personal information may be processed outside the country where you live. Where required, we take reasonable steps to use appropriate safeguards for international data processing.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, partners, or legal responsibilities change.

The revised version will be posted on this page with a new effective date. Material changes may also be communicated through the website or other appropriate channels.

Privacy with Thoughtful Care 🐶🐱

Just as we select practical essentials for everyday life with pets, we aim to handle customer information responsibly, transparently, and with care.

Tavunoo™ — Thoughtful essentials for happier days together.